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Interchange Insights

Interchange - January 2023

Your primary job as a CEO is to engage with your team, to ensure every employee is personally committed to serving their customers. This defines engagement. Having people on your team who lack that commitment is like a professional football team with players that don’t like football…but hang around for the paycheck.

Interchange - December 2022

In our last Interchange session, we asked what future subjects you'd be interested in and we got six separate answers; five of which were all about developing future leaders and developing staff. So that's the subject we're going to discuss this month.

Interchange - November 2022

Below are two articles; both from Harvard Business Review, that outlines sort of the Ying and the Yang of a dilemma of management. One about micromanaging, and the other about under managing. You'll see that I have included HBR's executive summary with my bold italics added for emphasis.

Interchange - October 2022

This month we want to continue in that vein, thinking about your workforce issues. How do you retain and keep your staff healthy? How do you lead through all the burnout that people are feeling? This will serve as a good follow up conversation to the article on our blog

Interchange - September 2022

Below is a link to a really interesting article from McKinsey on attracting people to work in your organization.  In it they treat the attraction of employees like a private sector company who are designing a marketing and sales strategy to attract customer.  This, is a very productive, and I think necessary, point of view for the foreseeable future. 

Interchange - August 2022

Key performance indicators, when not linked to the organizations purpose, can lead to perverse incentives and unintended consequences as a result of people not understanding the real purpose behind the measures or working to manipulate the specific measurements at the expense of the actual quality or value of their work. In other words, Leadership must precede Management.

Interchange - July 2022

The subject of our July Session is Coaching.  More specifically, transformational coaching.  We will used the Elevate System Workbook that you completed previously as both: an article to prepare for the session and as a coaching tool during the session. Please read, for comprehension, the material in your Elevate System Workbook.

Interchange - June 2022

There are many definitions of leadership. One that we've used in the past is “generating a view of the future that others see as their future”. This points us to the fact that leaders need to generate some future state that others see as valuable and attractive.

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